What do I need to open a Coin account?

A free of charge IBAN account with a €100,000 deposit insurance guarantee is included in all Colorful Coin subscription plans. To open an account, sign up and follow the steps to complete personal identification verification process. To sign up for a card, you must provide credit score information or authorize Coin to access this information on your behalf.

What payment methods do you accept?

By default, Colorful Coin charges a monthly fee deducted from the user's active account. For business customers, we also offer a possibility of regular payments deducted from accounts held in other banks. Please note that such arrangement might incur additional transaction fees.

Do I have to sign a long-term contract?

No, our subscriptions are offered on a month-to-month, cancel-anytime basis. Corporate customers who wish to access premium features and benefit from special services might require a long-term contract. Please contact our sales for more detailed information.

Can I cancel my account at any time?

Yes, Colorful Coin customers can cancel their accounts at any time by submitting a support ticket. Your cancelation becomes effective at the end of the current billing period. For example, if your subscription started at March 15 and you cancelled at April 1, you will be able to use Colorful Coin until April 14. The terms and conditions for enterprise customers on committed contracts are stipulated in the terms and conditions of the contract.

What kind of support do you provide?

Premium support guarantees the highest priority in the queue, it comes with a dedicated support agent and response time guarantees. Premium support is available to business customers fulfilling certain spending criteria.

Standard support allows customers use in-app chat within the working hours and submit support tickets outside of the working hours and during the high customer support load periods. Standard support is available to all private and business customers with an active account.

Apple Pay is accepted anywhere you see the Apple Pay or contactless symbols in stores, within apps, and on the web in Safari.

Where can I use Coin card with Apple Pay / Google Pay?

Colorful Coin cards can be added to Apple Pay / Google Pay mobile wallets in the following EEA/EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Liechtenstein, Latvia, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK.

After setting up your mobile wallet, you can make payments with Apple Pay / Google Pay even in countries where these services are not available at the moment, provided the merchant accepts contactless payments.